Q: How do I access the event?

A: Are you already registered?

- Yes → Login here on the Sign In page as "I’m an attendee". Enter the email you used to purchase your ticket. You must use the same email to login that you used when you registered/paid for the event.

- No → Purchase a ticket here. If you are an Inman Select member, first log into your Inman Select account then click this ticket link in order to receive your $100 discount.


Q: I am logged in, what do I do now?

A: Step by step instructions:

1. Click My Schedule (three dots in the top right corner). This page is your home base. Keep this tab open in your browser during the whole event.

2. View Sessions: Sessions are listed in chronological order. Each Session will open in a new tab. Click back over to My Schedule to view the subsequent session (except for general session which will stream continuously).

3. Watch Now: Up to 15 minutes before the session starts, click Watch Now to enter the session wait room. Depending on the platform, some sessions will not start until the exact time listed on the schedule.

4. Enter Webinar at showtime. When it’s time for the next session, go back to the “My Schedule” page, and repeat steps 1-4.


Q: My login isn’t working. I can’t get into the event.

A: Make sure you are using the correct email to login. Click here to login (if you are on the "Have you registered?" page, click the three dots in top right corner). Enter the email you used at the time of purchase. 

Note: Please consider if you have forwarding set up with an alternate email OR if someone else registered for you.


Q: I don't remember what email address I used to register at the time of purchase. How do I find out?

A: Search your email inbox for a confirmation email for Connect Now from "Rachel at Inman." The email address you used to register is likely the one that received the event confirmation email. If someone registered for you, please contact them to confirm the email address they used. You can also email customerservice@inman.com for help. 


Q: How do I get into the sessions to view the show?

A: Go to My Schedule (top right) and click Watch Now if the session is live. To switch between sessions, go back to My Schedule and select a different session.


Q: Why am I being asked to share my name and email again to view the live sessions?

A: Some live sessions require your name and email to enter. We apologize for the repetition. Once you enter this information, the live session will start. 


Q: When I click Watch Now to open a session, nothing happens. It doesn’t open a new window

A: The event uses Zoom and BigMarker to launch sessions as webinars and they require pop-ups to be enabled. Follow instructions to allow BigMarker pop-ups for Chrome, Safari, Firefox.


Q: I see a prompt to have the latest version of Chrome. How do I update my Chrome browser?

A: To update Google Chrome:

1. On your computer, open Chrome

2. Click Help in the menu at the top of the browser window.

3. Click Update Google Chrome. Important: If you can't find this button, you're on the latest version.

4. Click Relaunch.

(Helpful video instructions: https://www.youtube.com/watch?v=CuD8S5tzgSY)


Q: How do I update Zoom to join some of the sessions?

A: You may need to update Zoom to the latest version to join in a session. In order to update Zoom, please follow the instructions outlined here. This is a direct link to download/update. Download "Zoom Client for Meetings" to install the most up-to-date version.


Q: My screen is frozen, I can’t see anything. The platform is not working.

A: Click CTRL "R" to refresh or reload the browser and within a few seconds, the show will go on.

Check internet connectivity. It is ideal to be plugged in to a router through an ethernet cable, but a wireless connection should suffice as long as the device is receiving a strong signal.

If possible, avoid streaming (TV, gaming, etc.) on other devices while attending a virtual Inman event as that will affect the connection speed and may cause freezing or buffering.


Q: Will the sessions be recorded / available after the live event?

A: Yes, within 24 hours, you will receive an email with on-demand replay links. All replay links will also be available on the event platform. Login on the event platform then click “Replays” in the navigation bar at the top of the page. Click “Watch Replay” for the session you want to watch. Replays will be available for 30 days after the event.


Q: How do I register for more than one ticket?

A: We are only able to process 1 ticket purchase at a time. In order to receive the Select discount, log into your Inman Select account prior to clicking the ticket link.


Still need help? Email customerservice@inman.com for help or hop into our live chat room: Meeting Room 1